Website Design

What if I need slightly more pages than the plan states?
No biggie! If you need a couple more, they’re included.

Are photos included with content creation?
Yes and no. We have a subscription to a stock photo library. Images from that library can be included in the design of the site. Any photo requirements outside of what that subscription can provide will be an additional charge. We can also work with local photographers to really bring your brand to life.

What is included in the unlimited changes?
All basic changes are included such as tweaks to copy and image replacement. New feature requests can be added according to your plan’s specifications. Our turnaround time on changes are five business days for general revisions; emergency fixes are completed within 24 hours.

Is hosting provided?
Yes. The website plans include our premium hosting which provides website hosting, 24/7 monitoring, SSL certificates, daily backups, and software updates.

If I already have hosting at another company, can I host my new site with that company?
Technically, yes. Website speed, security, and performance are extremely important to us. For this reason, we highly recommend hosting with us (see our hosting details). If you have specific requirements for a hosting environment, please let us know, and we will see what configurations we can implement. If the site must be hosted on a specific server, we can set it up at an additional cost. Payment plans are not allowed for this type of scenario as payment in full would be required at go live.

I need a domain name for my website. How do I get one?
We believe that the domain registration should remain under the business’ control and ownership. Think of it as owning the title to your car. We can recommend domain names and help you purchase one under your account. You can add us to the account as the technical contact so that we can help address any issues that may need to be resolved regarding records and domain name servers.

Are payments made directly to my credit card, or can I pay by check?
We prefer automatic payments via ACH or credit card, but as long as the payments are made by the due date, you may pay by check.

Is the site built on a Content Management System (CMS)?
Yes, we utilize WordPress as the CMS. You will be provided admin credentials to access the backend of the site should you want to make your own edits. Your 18-month plan does include us making unlimited content changes for you, as do some of our maintenance packages.

What happens at the end of the 18-month agreement?
After your 18-month agreement is complete, you own your website and all of it’s content. At that point, you can choose a hosting/maintenance package that fits your business’ needs or renew the plan if you are ready for a new look. We would never want to lose you as a client, but you own the files and could move your site to another company or hosting provider at that time.

What if I decide to add features in the middle of my 18-month plan?
No problem! We want to make sure that your website meets your business’ needs. Since we distribute the cost of your initial website design, development, functionality features, hosting, and maintenance over 18 monthly payments, we would retroactively upgrade your plan price.

Can I downgrade my plan before the end of 18 months?
We are happy to adjust the agreement if the features of the higher plan have not been implemented into the site build at the time of notifying us about the change. Because we distribute the cost of your initial website design, development, functionality features, hosting, and maintenance over 18 monthly payments and most of the design and development happens at the beginning of the agreement term, we can not downgrade the plan if design and development have already occurred.

Can I cancel the agreement before the end of 18 months?
Because we distribute the cost of your initial website design, development, functionality features, hosting, and maintenance over 18 monthly payments, cancelling the agreement is only an option if design has not been started. We are happy to work with you on finding a mutually agreed upon rate to cancel the agreement if design and build have already begun. Once site has been launched, there is no option to cancel. You are welcome to pay off the total amount of the agreement at any time, and we will honor our commitment to provide our promised services for the remainder of the 18 months.

How long will it take to build my website?
Building your website will require much communication between our team and yours. The development time varies depending on the amount of customization/functionality required and your team’s responsiveness to questions and feedback, as well as the availability of brand assets. Our general time frame is about six to 10 weeks for the Basic and Expert plans.

How soon can we start?
Project start times vary based on our current project load. We will go over this during our initial consultation to see if our timelines are suitable to your needs.